Privacy Policy

This Privacy Policy explains how Capable Hands (“I”, “me”, “my”) collects, uses, stores and protects your personal information when you contact me, make a booking, or use my equine or canine services.

I am committed to handling your data lawfully, fairly and transparently, in accordance with UK data protection legislation including the UK GDPR and the Data Protection Act 2018.

If you have any questions about this policy, you can contact me at:
Email: Kerry@capablehands.co.uk

1. What Information I Collect

Personal Information

• Name

• Email address

• Phone number

• Home address (for boarding clients or where required)

• Emergency contact details

Animal Information

• Your dog’s or horse’s name, age, breed, and neuter status

• Medical and behavioural history

• Veterinary details

• Instructions relevant to their care or treatment

• Veterinary consent (for equine Bowen therapy)

Booking and Payment Information

• Appointment details and service history

• Payment confirmations (no card details stored)

Website Information

Basic analytics data may be collected when visiting my website (e.g., page views, browser type). This data is anonymised and cannot identify you personally.

2. How Your Information Is Used

Your information is used only to provide and manage my services, including:

• Responding to enquiries

• Managing bookings and communication

• Providing equine Bowen treatments

• Providing dog day care, dog walking and boarding

• Ensuring animal welfare and safety

• Contacting you in case of emergency

• Keeping records required for legal or insurance purposes

• Sending appointment confirmations or updates

I do not use your data for marketing unless you have explicitly opted in.

3. Lawful Basis for Processing

I process your data under the following lawful bases:

• Contract: to provide the services you have requested

• Legal obligation: compliance with animal welfare and insurance requirements

• Legitimate interest: maintaining service records, safety and continuity

• Consent: for mailing list communications (withdrawable at any time)

4. Sharing Your Information

I do not sell or share your data with third parties for marketing purposes.

Your information may be shared only when necessary, such as with:

• Veterinary professionals if your animal requires medical care

• Insurance providers in the event of an incident or claim

• Regulatory authorities, if legally required

Any sharing is limited, proportionate and done with your knowledge.

5. Data Storage and Security

I take reasonable steps to protect your information, including:

• Password-protected devices

• Secure email and cloud storage

• Restricted access to records

• Secure storage of any paper files

Data is retained only as long as necessary for service records, legal obligations or insurance requirements (typically up to seven years).

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data I hold about you

• Request correction of inaccurate data

• Request deletion of your data (when possible)

• Withdraw consent for mailing list communication

• Object to certain processing

• Request data portability

To exercise any of these rights, please contact me directly.

7. Cookies and Website Use

My website may use essential cookies or basic analytics tools to improve functionality. These do not collect identifiable personal information unless you choose to submit it.

If more detailed tracking is introduced in future, this policy will be updated accordingly.

8. External Links

My website may contain links to third-party sites. I am not responsible for their privacy practices. Please review their policies if you choose to visit them.

9. Updates to This Policy

This policy may be updated periodically to reflect changes in legislation or business practices. The most recent version will always appear on this page.

If you have concerns

If you believe your data is being handled improperly, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk